Refund policy

Returns & Refunds Policy

We want you to love your Fennec Baby liner. If something isn't right, here's how we'll fix it.

Change of mind

We accept change-of-mind returns within 30 days of delivery, provided the item is:

• Unused and unwashed
• In its original packaging
• In resalable condition

For hygiene reasons, we cannot accept change-of-mind returns on liners that have been used with your pram.

To start a return, email hello@fennecbaby.com with your order number. Return postage for change-of-mind returns is at the buyer's cost, and we recommend using a tracked service, as we cannot be responsible for return parcels lost in transit. Once we receive and inspect the item, we'll issue a refund to your original payment method within 5 business days. Original shipping costs are not refunded for change-of-mind returns.

Faulty or incorrect items

If your item arrives faulty, damaged, or isn't what you ordered, we're sorry, we'll make it right. Contact us at hello@fennecbaby.com with your order number and a photo of the issue, and we will offer a replacement or full refund, including postage costs. Return postage for faulty or incorrect items is covered by us.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.